Preparing an evidence-based return question

Start with a concise record, then consult OrientDig’s current official return terms. Seller consent, item eligibility, process stage and deadlines can affect the answer.

Build the evidence record

1. Save the source listing URL and selected variant wording.
2. Identify the exact image and visible detail at issue.
3. Describe the mismatch neutrally and specify the resolution you are asking about.
4. Check the current order stage and official terms before acting.

Write a focused question

Use a short structure: “I selected [variant]. Image [identifier] appears to show [visible detail]. Please confirm whether [specific request] is available under the current terms and what action is required before the applicable deadline.”

Check official return terms ↗